Returns & Refunds

Returns & Refunds

We want you to love your candle. If you don't, we'll make it right.

30-Day Money-Back Promise

If for any reason you're not happy with your candle within 30 days of receiving it, we'll give you a full refund. No need to send it back — we trust you.

How to Request a Refund

1. Email us at hello@shorelinescandles.co.uk
2. Tell us your order number and what happened
3. We'll process your refund within 2 working days

Damaged Candles

If your candle arrives damaged, let us know within 48 hours with a photo and we'll send a replacement immediately — no need to return the damaged one.