Returns & Refunds
Returns & Refunds
Returns & Refunds
We want you to love your candle. If you don't, we'll make it right.
30-Day Money-Back Promise
If for any reason you're not happy with your candle within 30 days of receiving it, we'll give you a full refund. No need to send it back — we trust you.
How to Request a Refund
- Email us at hello@shorelinescandles.co.uk
- Tell us your order number and what happened
- We'll process your refund within 2 working days
Damaged Candles
If your candle arrives damaged, let us know within 48 hours with a photo and we'll send a replacement immediately — no need to return the damaged one.